Last updated: 14 August 2026

UK Resin Print (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect when you visit ukresinprint.com, create an account, place an order, contact us or otherwise interact with UK Resin Print. It also explains how we use and protect that information and the rights you have in relation to it.

1. Who We Are

UK Resin Print operates the website ukresinprint.com, supplying resin miniatures and related products to customers in the UK and internationally.

For the purposes of UK data protection law, UK Resin Print is the data controller responsible for the personal information described in this policy.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Email: ukresinprint@gmail.com

2. Information We Collect

Depending on how you use our website, we may collect the following information.

Information you provide to us

This may include:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Account username and password
  • Details of products you order
  • Order and transaction history
  • Information you provide when contacting us by email, WhatsApp or another contact method
  • Reviews, feedback or other information you choose to submit
  • Marketing preferences

Payment information

Payments made through our website may be processed by third-party payment providers.

We do not normally receive or store your full payment card details. Payment information is securely handled by the relevant payment provider in accordance with its own privacy and security procedures.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website or source
  • Cookie identifiers
  • Website interaction and analytics information

This information helps us operate, secure and improve the website and understand how visitors use it.

3. How We Use Your Information

We may use your personal information for the following purposes.

Processing and fulfilling orders

We use information such as your name, contact details, delivery address and order information to:

  • Process your purchase
  • Take or arrange payment
  • Produce and prepare your order
  • Arrange delivery
  • Provide order confirmations and updates
  • Deal with returns, refunds or order queries

Our lawful basis for this processing is normally that it is necessary to perform our contract with you.

Creating and managing your account

If you create an account on our website, we use your information to create, maintain and secure your account and provide features such as access to previous orders.

Our lawful basis is normally the performance of our contract with you or our legitimate interests in providing an efficient customer service.

Customer service and enquiries

If you contact us by email, WhatsApp or another method, we may use your contact details and the information contained within your enquiry to respond to you and provide assistance.

Our lawful basis may be the performance of a contract, steps taken at your request before entering into a contract, or our legitimate interests in responding to customers and potential customers.

Improving our website and services

We may use website usage and analytics information to understand how people use UK Resin Print, identify technical problems and improve our products, website and customer experience.

Where required, analytics technologies will only be used after you have provided the appropriate cookie consent.

Preventing fraud and protecting our business

We may process information where necessary to:

  • Prevent fraud or misuse
  • Keep our website and customer accounts secure
  • Investigate suspicious transactions or activity
  • Establish, exercise or defend legal claims

Our lawful basis is our legitimate interests in protecting our customers, website and business and, where applicable, compliance with our legal obligations.

Marketing

Where you have opted in to receive marketing communications, we may contact you about:

  • New products
  • New miniature releases
  • Special offers
  • Promotions
  • News and updates from UK Resin Print

Where consent is required, we rely on your consent to send these communications.

You can unsubscribe at any time using the unsubscribe option contained within the communication or by contacting us at ukresinprint@gmail.com.

4. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device which can help a website operate correctly, remember preferences and provide information about how the website is being used.

Cookies used on UK Resin Print may include:

Necessary cookies
These are required for essential website features such as shopping baskets, checkout, customer accounts, security and remembering your cookie preferences.

Functional cookies
These may provide enhanced website functionality or enable services provided by third parties.

Analytics cookies
These help us understand how visitors interact with our website, such as which pages are visited and how visitors move around the site.

Advertising cookies
Where used, these may help measure advertising performance or provide advertising relevant to website visitors.

Non-essential cookies will be used in accordance with your cookie choices and applicable law.

You can accept, reject or customise non-essential cookies using the cookie controls provided on our website. You can also change your preferences where the website provides a cookie preference control.

5. Who We Share Your Information With

We do not sell your personal information.

We may share information with trusted third parties where this is necessary to operate our business or fulfil your order.

These may include:

Payment providers

Payment providers may process information necessary to take and verify payment for your order.

Delivery providers

We may provide your name, delivery address and other necessary contact or order information to postal and courier services so that your order can be delivered.

Website and technology providers

We may use companies that provide website hosting, ecommerce functionality, security, analytics, email, database, backup or other technical services.

Professional advisers

Where necessary, information may be shared with accountants, insurers, legal advisers or other professional advisers.

Government or regulatory authorities

We may disclose information where required to do so by law, regulation, court order or a legitimate request from an appropriate authority.

We require service providers handling personal information on our behalf to use that information appropriately and keep it secure.

6. International Transfers

Some of the technology and service providers used to operate our website may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives an adequate level of protection as required by applicable data protection legislation.

This may include relying on an adequacy regulation or appropriate contractual safeguards.

7. How Long We Keep Your Information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax and reporting requirements.

The length of time information is retained will depend on the type of information and why we hold it.

For example:

  • Order and transaction information may be retained for the period required for accounting and tax purposes.
  • Account information may be retained while your account remains active and for an appropriate period afterwards.
  • Customer enquiries may be retained where necessary to maintain a record of our communications with you.
  • Marketing information may be retained until you unsubscribe or withdraw your consent, subject to retaining limited information where necessary to ensure your preferences continue to be respected.

When personal information is no longer required, we will delete it, anonymise it or securely dispose of it where reasonably practicable.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no website, electronic transmission or data storage system can be guaranteed to be completely secure.

You are responsible for keeping any account password confidential and should contact us if you believe your account has been accessed without permission.

9. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you a number of rights concerning your personal information.

These may include the right to:

  • Access – request a copy of personal information we hold about you.
  • Rectification – ask us to correct inaccurate or incomplete information.
  • Erasure – ask us to delete your personal information in certain circumstances.
  • Restriction – ask us to restrict how your information is used in certain circumstances.
  • Object – object to certain uses of your personal information, including some processing based on legitimate interests and direct marketing.
  • Data portability – receive certain information you provided to us in a structured, commonly used and machine-readable format.
  • Withdraw consent – where we rely on consent, you can withdraw that consent at any time.

These rights are subject to certain legal conditions and exceptions.

To exercise any of these rights, please contact:

ukresinprint@gmail.com

We may need to verify your identity before responding to your request.

10. Marketing Communications

You have the right to ask us not to use your personal information for direct marketing.

You can stop receiving marketing communications at any time by:

Unsubscribing from marketing will not prevent us from contacting you where necessary about an order, account, transaction or customer service matter.

11. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. If you follow a link to another website, we recommend reading its privacy policy before providing personal information.

12. Children’s Privacy

Our website and products are not intended to collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can investigate and, where appropriate, remove that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our website
  • The services we use
  • How we process personal information
  • Applicable laws or regulatory guidance

The latest version will be published on this page and the “Last updated” date at the top of the policy will be amended.

We recommend checking this page periodically for updates.

14. How to Contact Us

If you have questions, concerns or requests concerning your personal information or this Privacy Policy, please contact:

UK Resin Print
Email: ukresinprint@gmail.com

15. Complaints

If you have concerns about how we have handled your personal information, we would appreciate the opportunity to address them first.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

Further information about your rights and how to make a complaint is available from the Information Commissioner’s Office.