Last updated: 3 September 2026
At UKResinPrint, we want you to be happy with your order. This policy explains your rights when cancelling an order, returning an item, or reporting a faulty, damaged or incorrect product.
Nothing in this policy affects your statutory consumer rights.
Change-of-mind returns
If you are a UK consumer purchasing online, you may normally cancel your order without giving a reason.
You must tell us that you wish to cancel within 14 days of receiving your order.
Once you have told us that you wish to cancel, you then have a further 14 days to return the goods to us.
To request a return, please email:
Please include your order number and the items you wish to return.
Unless the item is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning the goods.
Please obtain proof of postage when returning an order.
Condition of returned items
You may inspect the goods in the same way that you reasonably could in a shop.
Returned products should therefore be returned with all supplied components and, where possible, in their original condition.
If goods have been handled beyond what is reasonably necessary to inspect them and this has reduced their value, we may make an appropriate deduction from the refund.
Please take particular care with resin miniatures, as small or delicate components can be fragile.
Assembly, modification, cutting, drilling, painting, priming or otherwise materially altering a miniature may affect whether it can be returned as a change-of-mind return.
This does not affect your rights where the product was faulty or not as described when supplied.
Refunds
Once we receive your returned goods, or appropriate evidence that they have been returned where applicable, we will process the refund within 14 days.
Refunds will normally be made using the original payment method.
Where an entire order is cancelled under your statutory cancellation rights, we will also refund the cost of our standard delivery service if you paid for delivery.
If you selected a more expensive delivery method, we are not required to refund the additional amount above the cost of our least expensive standard delivery option.
Faulty, damaged or incorrect items
If your order arrives damaged, contains an incorrect item, is missing components, is faulty or is materially different from its description, please contact us at:
Please include your order number and a description of the problem. Photographs are very helpful and can usually allow us to resolve the issue more quickly.
Depending on the circumstances, we may offer a replacement, replacement components, repair where appropriate, or a refund.
If goods are faulty, not as described or not of satisfactory quality, your statutory rights under the Consumer Rights Act 2015 apply. Consumers have a short-term right to reject faulty goods within 30 days in applicable circumstances, and repair or replacement rights can continue beyond that period.
We will not require you to pay return postage where goods need to be returned because they were faulty, damaged, incorrect or not as described.
Minor imperfections and resin miniatures
Our miniatures are 3D printed in resin and are supplied cleaned and ready for assembly and priming.
As explained on our product listings, some small support marks, minor flash or other small imperfections associated with the printing and preparation process may remain.
These characteristics do not remove your statutory rights. If you believe the condition of a model goes beyond normal finishing requirements or the product is faulty or damaged, please contact us and we will review it.
Broken or missing components
If a miniature arrives with a broken or missing component, please contact us before attempting a repair where practical.
In many cases the quickest solution will be for us to print and send a replacement component rather than require the entire model to be returned.
This does not limit your statutory right to another remedy where applicable.
Custom, personalised and made-to-specification products
The statutory change-of-mind cancellation right does not normally apply to goods that have been made to the customer’s specifications or clearly personalised.
This may include, for example:
- personalised trophies or awards;
- products incorporating customer-supplied names, wording or designs;
- bespoke commissions; or
- miniatures produced to a specifically requested non-standard specification rather than one of the normal options offered on the website.
We will make it clear where we consider a product to be customised or personalised before the order is placed.
This exemption applies only to change-of-mind cancellation. Your statutory rights still apply if a customised item is faulty, damaged or not as described.
Standard catalogue miniatures printed to order
Most miniatures on UKResinPrint are manufactured after an order is placed.
The fact that a standard catalogue item is printed after ordering does not by itself mean that it is a personalised or bespoke product.
Normal cancellation rights therefore apply to standard products selected from the options offered on the website unless a specific statutory exemption applies.
Event tickets, accommodation and dated events
UKResinPrint may also sell tickets, accommodation or other products relating to events taking place on a specified date.
The normal 14-day change-of-mind cancellation right does not generally apply to accommodation or leisure services where the contract provides for performance on a specific date or during a specific period.
Any specific cancellation or transfer conditions for an event will be stated on the relevant event listing.
This does not affect any rights you may have if an event is cancelled or the service supplied is not as agreed.
International customers
This policy explains the rights applicable to UKResinPrint as a UK retailer and UK consumers.
Customers in other countries may have additional mandatory consumer rights under their local law. Nothing in this policy is intended to remove rights that cannot legally be excluded.
Please contact us before returning an international order so that we can advise on the appropriate return procedure.
Return address
Please contact us before returning an item so that we can confirm the correct returns address.
Email: ukresinprint@gmail.com
Please do not return an item without including information that allows us to identify the order.
Cancellation form
Customers do not have to use this form. A clear email telling us that you wish to cancel is sufficient.
To: UKResinPrint
Email: ukresinprint@gmail.com
I hereby give notice that I cancel my contract for the sale of the following goods:
Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:
Date:
If sending this form electronically, a signature is not required.